Hi, this is Billy Terrassa for Modern Law, and today I have essentially spent all day working on taking consultations. My office manager, Katelyn, who's my right hand, is in Toronto, meeting with our Canadian team that handles all of the phone answering for Modern Law and our clients. They take care of all the client intake, and Katelyn is there working on some training for the newly appointed members of the team who will be handling the firm's workload and the increasing call volume. I believe that nothing compares to traditional, hands-on training, so I spent an hour with them on video calls. I have a specific approach that I want these calls to be handled, as well as a particular method for conducting our consultations. I firmly believe that we should not sell our services to people; rather, we should engage them in the sales process. It may seem contradictory, but I want our intake team to focus on building a genuine connection and being a trusted confidant on the other end of the phone call. To achieve this, we did a few role plays, and during one of them, Katelyn, who was in Toronto, played the role of a client while I played the phone answering person. Instead of immediately suggesting scheduling or making an offer, I would wait until she expressed an interest in working with us. During the role play, she discussed a situation where her husband had cheated on her, and she was unsure of what to do. This scenario served as an example of what I consider a perfect intake call experience. Furthermore, I also worked with my attorneys on consultations, and the same philosophy applies. I break down the initial consultations into three steps. Step one is the greeting phase, where you have the opportunity...
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Consultation intake Form: What You Should Know
Georgia Legal Aid's Divorce Resources Frequently Asked Questions (FAQ) about Divorce in Georgia Can I file for divorce in Georgia? No; Georgia provides no “divorce” rights with regard to the status or maintenance of children. There is no “divorce” process to be followed in an uncontested divorce or a divorce that may affect custody, visitation, child support, or other matters. If you find yourself in a “divorce” situation or have questions about filing for divorce, contact a Georgia Family Law attorney. It is best to talk to a local attorney, not a personal injury attorney, for help with your divorce. What constitutes a divorce? A legal separation in a marriage is defined as one of two or more married parties agreeing in writing to end their marriage. A legal separation and dissolution may be ordered by a judge or by a mediator to end a marriage or other domestic relationship. What is a court order? The most frequently heard type of court order is called a “contested divorce”. A court order is a legal document signed by the judge, declaring an issue(s) to be of the highest public importance and to define how the couple(s) will proceed with the legal division of property. The order may also declare that the parties may proceed with or file a joint motion for dissolution with respect to one or both of the parties, thus opening the door to a contested divorce. What is a civil marriage? The term “civil marriage” in the courts means a contract that provides a couple with rights and responsibilities only to the extent of those set forth by the law and rules of civil procedure. In civil marriage, only spouses have the status of citizens of the sovereign state. For example, an unmarried couple cannot enter into a marriage ceremony in Georgia, even if both parties agree that it is the proper form of their wedding. Under Georgia law, only domestic partners have the status of married. In a civil marriage, all the parties are legally bound to each other under the terms of their respective contracts. However, civil marriage is not a legally recognized commitment to live as husband and wife or a legally recognized relationship between consenting adults.
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